Frequently AskedQuestions

Frequently AskedQuestions



What are your office hours?

Please note that our office will be closed in observance of the following holidays:
New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Friday after Thanksgiving, Christmas

How do I schedule an appointment?

For your convenience, we offer the following methods to schedule your appointments:

  • Call our office at (413) 304-2099.
  • Text us at (413) 214-5046.
  • Instant message us on Facebook.
  • Email us at with your preferred date or day of the week and time range, and our scheduling coordinator will contact you to confirm your appointment.

What do I need to bring to my first appointment?

  • Completed new patient forms (click here to download)
  • List of current medications and medical conditions

What if I need to reschedule?

Please call our office at least 24 hours in advance of your appointment. We’ll work with you to help you find another date that fits your schedule.

What is your cancellation policy?

We understand that unforeseen situations may arise that are out of our control. If you miss an appointment, please call us and we will do our best to accommodate you to reschedule.


What services do you provide?

Orchard Laser Hair Removal & Aesthetics provides numerous effective cosmetic services, such as: laser hair removal; removal of sun spots and age spots; laser facials; removal of facial veins and redness; photorejuvenation

Please click on our services tab for more details.

What happens during my first visit?

We will conduct a thorough examination on your first visit to determine the best course of action to achieve cosmetic health and your goals.

Why do I need to discuss my medical conditions with Orchard Laser?

Many health conditions are indicated on the skin and can affect cosmetic health, so your medical information is very important in diagnosing issues with your skin and body.


What payment options do you offer?

Orchard Laser offers these payment options:

  • Cash, credit card or Care Credit at time of service
  • Payment plans – For major treatments, we will work with you to develop a payment plan.

Do you require payment at the time of the visit?

We will require payment at the time of service or as specified in your payment plan.

Do you accept CareCredit payments?

We are pleased to accept CareCredit, a medical credit card that can be used for cosmetic health expenses. For more information, please ask our staff or visit the website at

Do you offer financing options?

We will be happy to work with you to find the best payment option for you!

Call Us Today 413-304-2009